Refund Policy
30 days, and a refund means your money back
You have 30 days from delivery to return anything you bought from us for a refund to your original payment method. Not store credit, not an exchange voucher unless you ask for one. Money back.
We are explicit about this because the single most common complaint in this category is stores that advertise easy returns and then only offer credit. We are not doing that.
What condition the item needs to be in
Unworn, unwashed, with the hygiene liner still attached where one was fitted. Compression garments and shapewear are intimate apparel, so once a liner is removed we cannot resell or accept the item — that is a health rule, not a loophole.
You can absolutely try it on. Try it on over underwear, and if the fit is wrong, send it back.
How to start a return
Email info@apexflowlabs.com with your order number and which item you are returning. We reply with a return address and instructions within one business day. You do not need to explain yourself, and we are not going to try to talk you out of it.
Who pays return postage
- We do if the item arrived damaged, faulty, or is not what you ordered.
- You do if it simply did not fit or you changed your mind. Return postage is typically $5-9 with tracking.
Original shipping charges are refunded only when the return is our fault.
When you get your money
We refund within 2 business days of the return arriving. Your bank then takes 5-10 business days to show it. That second part is out of our hands, but if it has been longer, email us and we will send you the refund confirmation to take to your bank.
Wrong size?
Tell us your measurements when you email and we will tell you which size to order instead — or tell you honestly that we do not have one that will fit you. Our Fit Engine does the same thing before you buy.
What cannot be returned
- Items with the hygiene liner removed
- Items that have been worn or washed
- Anything returned more than 30 days after delivery
Faulty items
If a seam fails or a garment loses its compression in normal use, that is a fault and we will replace or refund it regardless of the 30-day window. Send us a photo and your order number.
Questions: info@apexflowlabs.com